Last updated: November 8, 2026
Where we ship
We deliver to addresses in the United States.
Processing time
Orders are prepared within 1 business day after your payment is confirmed. Weekends and public holidays are not business days. During peak periods or in circumstances beyond our control, processing may take a little longer.
Delivery time
Orders are delivered in 4–6 business days. Estimated delivery dates are shown on each product page and at checkout. They are estimates, not guarantees: location, carrier operations, weather and holidays can affect them.
Shipping costs
Shipping is free on orders of $100.00 or more; below that, standard shipping costs $5.90. Any shipping charge is always shown at checkout, before you confirm your order.
Order tracking
As soon as your parcel ships, you receive an email with its tracking number and link. Tracking can take up to 24 hours to update. You can also follow your order anytime on our Track your order page.
Shipping address
Please make sure your shipping details are complete and correct. If you notice a mistake, contact us as soon as possible: we update the address as long as the order has not shipped.
Lost, delayed or damaged parcels
If your parcel is late, lost or arrives damaged, contact us with your order number (and photos for a damaged parcel). We handle it with the carrier and, when needed, send a replacement or refund you.
Questions
- Store: Casarena
- Email: support@casarena.shop
- Phone: +1 504 588 1798
- Address: 22 Light St, Baltimore, MD 21202, United States
- Support hours: Monday to Friday, 9:00 AM – 5:00 PM (Central Time)