Last updated: November 8, 2026
Return eligibility
You can request a return within 14 days of receiving your order. Items must be unused, in their original condition and original packaging, with all accessories, manuals and parts. Please include your order number or proof of purchase. Items that do not meet these conditions may not be accepted, without affecting your rights under applicable consumer law.
How to request a return
- Write to support@casarena.shop with your order number and the reason for the return (with photos if the item is damaged or not as expected).
- We reply within one business day with the return instructions and address.
- Send the item back only after our approval: parcels sent without prior authorization may not be accepted.
Return shipping costs
If you changed your mind or ordered the wrong item, return shipping is at your expense; we recommend a tracked service. If the item is damaged, defective or not the one you ordered, we cover the return.
Refunds
Once your return is received and inspected, we email you to confirm the refund. Your refund is issued to your original payment method within 5 business days after we receive the return. The time it takes to appear on your statement depends on your bank. Original shipping charges are not refundable, unless the item was damaged, defective or incorrect, or where the law requires it.
Damaged, defective or incorrect items
Contact us within 7 days of delivery with your order number and photos. We send you a replacement or refund you in full, at no cost to you. After that, defects are covered by the manufacturer’s warranty, in addition to your legal rights.
Cancellations
You can cancel your order free of charge as long as it has not shipped: email us with your order number and we refund you in full. Once it has shipped, please follow the return process above.
Contact us
- Store: Casarena
- Email: support@casarena.shop
- Phone: +1 504 588 1798
- Address: 22 Light St, Baltimore, MD 21202, United States
- Support hours: Monday to Friday, 9:00 AM – 5:00 PM (Central Time)